Sometimes a business needs information it can’t find. Often the only way to acquire such information is by creating queries to run on the data available. These queries are written to access specific pieces of a database and present the findings. The results can be very useful for making important business decisions.
A good way to demonstrate the value of custom database analysis is with a well known business tactic. The use of a Help Desk for customer support. The Help Desk:
So, how is the data useful?
Establish where useful information is hiding in your database, and use that information to make better decisions about how the Help Desk should function. Results could include:
All of which will help save both time and money in the future.
